GovQA slowness and gateway timeout errors

Update timeline

1. investigating Apr 10, 2026, 05:21 PM UTC

   We are investigating an issue where customers are reporting gateway timeout errors with GovQA.

2. investigating Apr 10, 2026, 06:33 PM UTC

   We are making progress with our investigation. We will continue to provide updates as we are working on this issue.

3. identified Apr 10, 2026, 07:06 PM UTC

   We have identified the fix to this issue and are working on making the necessary changes.

4. identified Apr 10, 2026, 09:21 PM UTC

   Fix is being pushed to production. We will post a message when update is finished.

5. monitoring Apr 10, 2026, 10:39 PM UTC

   Customer sites have been updated. We are monitoring sites to confirm issue resolution.

6. resolved Apr 10, 2026, 11:56 PM UTC

   This issue has been resolved.