Global-e Outage History

Global-e is up right now

Global-e had 17 outages in the last 2 years totaling 80h 51m of downtime — averaging 0.7 incidents per month.

There were 17 Global-e outages since December 9, 2024 totaling 80h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.global-e.com

Notice June 29, 2026

Checkout Issue

Detected by Pingoru
Jun 29, 2026, 06:58 PM UTC
Resolved
Jun 29, 2026, 07:20 PM UTC
Duration
22m
Affected: Salesforce Commerce CloudMagentoGEM (Bespoke - Client-Side Integration)BigCommerceOther Platforms
Timeline · 3 updates
  1. investigating Jun 29, 2026, 06:58 PM UTC

    We are currently investigating an issue affecting Global-e’s checkout. We appreciate your patience while our team works to identify and resolve this issue quickly.

  2. investigating Jun 29, 2026, 07:19 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 29, 2026, 07:20 PM UTC

    We have fully resolved the issue affecting Global-e’s Checkout. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.

Read the full incident report →

Notice June 22, 2026

Checkout issue for all platforms

Detected by Pingoru
Jun 22, 2026, 05:07 PM UTC
Resolved
Jun 22, 2026, 06:44 PM UTC
Duration
1h 37m
Affected: ShopifyCredit CardsSalesforce Commerce CloudPayPalShipping/FulfillmentMagentoApplePayGEM (Bespoke - Client-Side Integration)OtherReports & AnalyticsBigCommerceOther PlatformsNotificationsGlobal-e Merchants AdminGlobal-e Returns PortalTechnical Support PortalGlobal-e Platform Availability
Timeline · 3 updates
  1. identified Jun 22, 2026, 05:07 PM UTC

    We have identified the issue affecting Global-e’s checkout. Our team is currently working to resolve this as quickly as possible. We appreciate your patience.

  2. monitoring Jun 22, 2026, 05:33 PM UTC

    We have resolved the issue affecting Global-e’s service and it is now operational. We are currently monitoring performance to ensure stability and verify that the resolution is effective.

  3. resolved Jun 22, 2026, 06:44 PM UTC

    We have fully resolved the issue affecting Global-e’s service. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.

Read the full incident report →

Notice March 15, 2026

Scheduled Maintenance

Detected by Pingoru
Mar 15, 2026, 03:41 AM UTC
Resolved
Mar 15, 2026, 05:40 AM UTC
Duration
1h 58m
Timeline · 2 updates
  1. investigating Mar 15, 2026, 03:41 AM UTC

    We are currently performing scheduled system maintenance as part of ongoing improvements to our platform. During this time, some services may experience brief and intermittent disruptions lasting a few minutes. Between 04:00–05:00 UTC, the Global-e Admin will be temporarily unavailable, and file uploads may experience slight delays. Our teams are actively monitoring the maintenance process. We will provide an update once the activity is completed.

  2. resolved Mar 15, 2026, 05:40 AM UTC

    The scheduled maintenance has been successfully completed.

Read the full incident report →

Notice February 20, 2026

Shopify Shipping Rates Error

Detected by Pingoru
Feb 20, 2026, 08:41 PM UTC
Resolved
Feb 21, 2026, 11:14 AM UTC
Duration
14h 33m
Timeline · 2 updates
  1. identified Feb 20, 2026, 08:41 PM UTC

    We identified a degradation of service impacting shipping rate availability in Shopify Checkout. Shopify has confirmed a production issue and is currently working to deploy a fix. We will provide further updates as new information becomes available. Further details can be found on the Shopify status page. https://www.shopifystatus.com/

  2. resolved Feb 21, 2026, 11:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 5, 2025

Checkout Issue on All Platforms

Detected by Pingoru
Dec 05, 2025, 09:06 AM UTC
Resolved
Dec 05, 2025, 10:01 AM UTC
Duration
55m
Affected: ShopifySalesforce Commerce CloudMagentoGEM (Bespoke - Client-Side Integration)BigCommerceOther Platforms
Timeline · 3 updates
  1. identified Dec 05, 2025, 09:06 AM UTC

    We are currently investigating an issue affecting Global-e’s checkout across all platforms due to a Cloudflare outage. We appreciate your patience while our team works to identify and resolve the issue as quickly as possible

  2. monitoring Dec 05, 2025, 09:19 AM UTC

    Issue appears to be resolved on Cloudflare’s side, and we are currently monitoring the service.

  3. resolved Dec 05, 2025, 10:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 2, 2025

Global-e Merchants Admin Issue

Detected by Pingoru
Dec 02, 2025, 06:35 AM UTC
Resolved
Dec 02, 2025, 08:03 AM UTC
Duration
1h 28m
Affected: Global-e Merchants Admin
Timeline · 3 updates
  1. investigating Dec 02, 2025, 06:35 AM UTC

    We are currently investigating an issue that might be affecting Global-e’s Merchants Admin. We will provide further updates as soon as new information becomes available.

  2. monitoring Dec 02, 2025, 07:36 AM UTC

    We identified the issue affecting the Admin Service and fixed it. The service is now operational, and we are currently monitoring closely to ensure full stability. We will provide an update if any further action is required.

  3. resolved Dec 02, 2025, 08:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

CDN global issue

Detected by Pingoru
Nov 18, 2025, 12:05 PM UTC
Resolved
Nov 18, 2025, 06:18 PM UTC
Duration
6h 13m
Affected: ShopifySalesforce Commerce CloudMagentoGEM (Bespoke - Client-Side Integration)BigCommerceOther Platforms
Timeline · 6 updates
  1. identified Nov 18, 2025, 12:05 PM UTC

    We’re aware of an issue affecting our service due to a global Cloudflare incident. We’re investigating and will provide updates shortly.

  2. identified Nov 18, 2025, 12:12 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 18, 2025, 12:32 PM UTC

    The issue was partially resolved on Cloudflare’s side, and they continue to investigate the root cause.

  4. identified Nov 18, 2025, 01:08 PM UTC

    Cloudflare is still investigating the issue on their side. We will continue sharing updates as they become available.

  5. monitoring Nov 18, 2025, 03:57 PM UTC

    The issue was resolved on Cloudflare’s side. Service has been restored, and we are continuing to monitor the environment to ensure everything operates as expected.

  6. resolved Nov 18, 2025, 06:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 16, 2025

PayPal issue

Detected by Pingoru
Oct 16, 2025, 03:39 PM UTC
Resolved
Oct 16, 2025, 05:07 PM UTC
Duration
1h 27m
Affected: PayPal
Timeline · 4 updates
  1. investigating Oct 16, 2025, 03:39 PM UTC

    We are currently investigating an issue impacting PayPal payments. We will provide further updates as soon as new information becomes available.

  2. identified Oct 16, 2025, 03:58 PM UTC

    We have identified an issue impacting PayPal payments, which appears to be the result of a degradation of service on the provider side. PayPal support has confirmed that they are actively investigating. We will provide further updates as soon as new information becomes available.

  3. monitoring Oct 16, 2025, 04:50 PM UTC

    We are now seeing successful PayPal payments, and the service is operational. We are currently monitoring performance to ensure stability and verify that the resolution is effective.

  4. resolved Oct 16, 2025, 05:07 PM UTC

    The issue impacting PayPal payments is fully resolved at this time. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.

Read the full incident report →

Notice August 1, 2025

PayPal Downtime

Detected by Pingoru
Aug 01, 2025, 01:05 PM UTC
Resolved
Aug 01, 2025, 04:04 PM UTC
Duration
2h 58m
Affected: PayPal
Timeline · 3 updates
  1. investigating Aug 01, 2025, 01:05 PM UTC

    We have identified a degradation in the volume of incoming orders processed via PayPal across all platforms. Our team is actively investigating the issue and is in communication with PayPal to ensure a prompt resolution. The issue is from PayPal side. We appreciate your patience and will provide updates as soon as more information becomes available.

  2. monitoring Aug 01, 2025, 01:19 PM UTC

    Our team has identified that order payment through PayPal is now being processed successfully across all platforms. We are continuing to monitor the situation closely as we await confirmation of full resolution by PayPal. Thank you for your patience and understanding.

  3. resolved Aug 01, 2025, 04:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 31, 2025

Price Uploads

Detected by Pingoru
Jul 31, 2025, 11:09 AM UTC
Resolved
Jul 31, 2025, 03:52 PM UTC
Duration
4h 43m
Timeline · 3 updates
  1. investigating Jul 31, 2025, 11:09 AM UTC

    We are currently experiencing an issue that may affect price uploads on the Shopify platform. Our team is actively investigating the matter and working to resolve it as quickly as possible. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.

  2. identified Jul 31, 2025, 02:21 PM UTC

    We have identified the issue and are working to process all updates as quickly as possible. We appreciate your patience and will provide further updates as they become available.

  3. resolved Jul 31, 2025, 03:52 PM UTC

    The incident has been resolved.

Read the full incident report →

Minor June 12, 2025

Reports & Analytics Service Degradation

Detected by Pingoru
Jun 12, 2025, 08:13 PM UTC
Resolved
Jun 13, 2025, 02:25 AM UTC
Duration
6h 11m
Affected: Reports & Analytics
Timeline · 2 updates
  1. identified Jun 12, 2025, 08:13 PM UTC

    We are currently experiencing a service degradation in our Reports & Analytics feature. This appears to be related to a global issue with Google Cloud services. Our team is actively monitoring the situation. We will provide further updates as more information becomes available. Thank you for your patience.

  2. resolved Jun 13, 2025, 02:25 AM UTC

    We have fully resolved the issue affecting Global-e’s Reports & Analytics. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.

Read the full incident report →

Major April 21, 2025

Partial issue with processing payments

Detected by Pingoru
Apr 21, 2025, 05:32 PM UTC
Resolved
Apr 22, 2025, 05:54 AM UTC
Duration
12h 21m
Affected: Credit CardsOther
Timeline · 3 updates
  1. investigating Apr 21, 2025, 05:32 PM UTC

    We’re currently experiencing a partial issue with processing payments due to an issue with one of our payment processors. Our team is actively working with the vendor to resolve the problem as quickly as possible. We’ll provide updates as we learn more. Thank you for your patience.

  2. investigating Apr 21, 2025, 07:49 PM UTC

    We’ve moved some payment methods to an alternative provider to mitigate the issue. While many transactions are now processing successfully, some alternative payment methods may still experience issues. We’re continuing to work closely with the original payment processor to fully resolve the problem. Thank you for your continued patience.

  3. resolved Apr 22, 2025, 05:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 8, 2025

Issue Affecting PayPal Payments

Detected by Pingoru
Apr 08, 2025, 08:41 PM UTC
Resolved
Apr 08, 2025, 10:17 PM UTC
Duration
1h 35m
Affected: PayPal
Timeline · 4 updates
  1. investigating Apr 08, 2025, 08:41 PM UTC

    We’ve identified an issue affecting payments made via PayPal. We’re currently investigating this with PayPal and will provide updates as soon as we have more information. Thank you for your patience.

  2. identified Apr 08, 2025, 09:39 PM UTC

    We’ve confirmed that the issue affecting PayPal payments is on PayPal’s side. We’re in contact with their team and will share further updates as they become available. Thank you for your understanding and patience.

  3. monitoring Apr 08, 2025, 09:45 PM UTC

    The issue affecting PayPal payments has been resolved by PayPal. All transactions should now be processing normally. Thanks for your patience while this was being worked on.

  4. resolved Apr 08, 2025, 10:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 16, 2025

Potential delay in order creation flow

Detected by Pingoru
Jan 16, 2025, 05:50 PM UTC
Resolved
Jan 16, 2025, 09:02 PM UTC
Duration
3h 12m
Timeline · 3 updates
  1. investigating Jan 16, 2025, 05:50 PM UTC

    We are currently investigating potential delays in the order creation flow impacting a subset of Shopify orders. We will provide additional updates once further information becomes available.

  2. identified Jan 16, 2025, 06:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 16, 2025, 09:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 7, 2025

Global-e Returns Portal Issue

Detected by Pingoru
Jan 07, 2025, 07:54 AM UTC
Resolved
Jan 07, 2025, 03:43 PM UTC
Duration
7h 49m
Affected: Global-e Returns Portal
Timeline · 3 updates
  1. identified Jan 07, 2025, 07:54 AM UTC

    We have identified an issue affecting the international return portal on some Shopify merchant sites. Customers attempting to locate their order for a return may encounter an error. Our team is actively working towards a resolution. If you or your customers experience this issue, please contact our tech support team for assistance. Further updates will be provided as we make progress. We apologize for any inconvenience and appreciate your patience as we address this matter.

  2. monitoring Jan 07, 2025, 03:05 PM UTC

    We have implemented a workaround that has resolved the issue affecting the international return portal on Shopify merchant sites. We are actively monitoring the system to ensure stability and to identify any potential further issues. We appreciate your patience and understanding while we worked to address this matter. If you encounter any further problems, please don’t hesitate to reach out to our tech support team.

  3. resolved Jan 07, 2025, 03:43 PM UTC

    The issue affecting Global-e’s Returns Portal has been successfully addressed. We appreciate your patience during this time. If you have any questions or are still experiencing any issues, please contact our support team via the merchant support portal.

Read the full incident report →

Minor December 17, 2024

Global-e Returns Portal Issue Status: Identified

Detected by Pingoru
Dec 17, 2024, 06:01 PM UTC
Resolved
Dec 18, 2024, 07:14 AM UTC
Duration
13h 13m
Affected: Global-e Returns Portal
Timeline · 2 updates
  1. identified Dec 17, 2024, 06:01 PM UTC

    Status Update: We are currently experiencing an issue impacting the embedded return portals for some merchants. Please note that the main Global-e return portal remains fully operational. Our team is actively working on a resolution, and we estimate that the issue will be resolved by 09:00 am UTC ,18-Dec-2024. We apologize for the inconvenience and appreciate your patience. For urgent returns, please use the main Global-e return portal in the meantime.

  2. resolved Dec 18, 2024, 07:14 AM UTC

    We have fully resolved the issue affecting Global-e’s Returns Portal. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.

Read the full incident report →

Notice December 11, 2024

test

Detected by Pingoru
Dec 11, 2024, 01:26 PM UTC
Resolved
Dec 11, 2024, 01:33 PM UTC
Duration
6m
Affected: ShopifySalesforce Commerce CloudMagentoGEM (Bespoke - Client-Side Integration)BigCommerceOther Platforms
Timeline · 3 updates
  1. investigating Dec 11, 2024, 01:26 PM UTC

    test

  2. investigating Dec 11, 2024, 01:27 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 11, 2024, 01:33 PM UTC

    This incident has been resolved.

Read the full incident report →