Global-e experienced a notice incident on August 1, 2025 affecting PayPal, lasting 2h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2025, 01:05 PM UTC
We have identified a degradation in the volume of incoming orders processed via PayPal across all platforms. Our team is actively investigating the issue and is in communication with PayPal to ensure a prompt resolution. The issue is from PayPal side. We appreciate your patience and will provide updates as soon as more information becomes available.
- monitoring Aug 01, 2025, 01:19 PM UTC
Our team has identified that order payment through PayPal is now being processed successfully across all platforms. We are continuing to monitor the situation closely as we await confirmation of full resolution by PayPal. Thank you for your patience and understanding.
- resolved Aug 01, 2025, 04:04 PM UTC
This incident has been resolved.