Glean experienced a minor incident on July 10, 2026 affecting Chat, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Chat
Update timeline
- monitoring Jul 10, 2026, 03:31 AM UTC
We are rolling out a mitigation for the issue affecting chat and assitant. Impact now: we expect improving as the mitigation completes. We will continue to closely monitor system behavior as the mitigation completes.
- monitoring Jul 10, 2026, 04:26 AM UTC
We have disabled the change and confirmed that user experience has returned to normal.
- resolved Jul 10, 2026, 05:55 AM UTC
The incident has been resolved. We apologize for the disruption and appreciate your patience while we addressed this issue.