Glean incident

Glean services using customer LLM keys are currently impacted

Minor Resolved View vendor source →

Glean experienced a minor incident on September 13, 2025 affecting Glean service, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2025, 03:05 PM UTC
Resolved
Sep 13, 2025, 03:05 PM UTC
Duration
—
Detected by Pingoru
Sep 13, 2025, 03:05 PM UTC

Affected components

Glean service

Update timeline

  1. resolved Sep 13, 2025, 03:05 PM UTC

    The issue was fixed at approximately 5:30 PM IST today.After resolution, we've been monitoring & confirm that all services/deployments are operating normally. Our team is conducting a comprehensive root cause analysis and will implement any necessary proactive measures to help prevent similar incidents in the future. Thank you for your patience and understanding.