Glean incident
Glean AWS customers might experience intermittent server errors
Glean experienced a minor incident on May 7, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring May 07, 2026, 09:15 AM UTC
We are currently observing increased latencies and intermittent server errors with respect to Bedrock models. Our team is actively monitoring the issue .
- resolved May 07, 2026, 11:46 AM UTC
The incident has been resolved. Impact window: From 1:00 AM to 4:15 AM PDT, some users experienced degraded AI search and assistant performance, including slower response times, due to elevated latency in AWS Bedrock's US-WEST-2 region. Remediation: AWS rebalanced capacity and applied scaling adjustments to their infrastructure, and we have confirmed that user experience has returned to normal. We apologize for the disruption and appreciate your patience while the issue was addressed.
Looking to track Glean downtime and outages?
Pingoru polls Glean's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Glean reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Glean alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
5 free monitors · No credit card required