Glean incident

Glean services using customer LLM keys are currently impacted

Minor Resolved View vendor source →

Glean experienced a minor incident on September 13, 2025, lasting 15h. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2025, 12:05 AM UTC
Resolved
Sep 13, 2025, 03:05 PM UTC
Duration
15h
Detected by Pingoru
Sep 13, 2025, 12:05 AM UTC

Update timeline

  1. resolved Sep 13, 2025, 03:05 PM UTC

    The issue was fixed at approximately 5:30 PM IST today.After resolution, we've been monitoring & confirm that all services/deployments are operating normally. Our team is conducting a comprehensive root cause analysis and will implement any necessary proactive measures to help prevent similar incidents in the future. Thank you for your patience and understanding.

  2. resolved Jun 25, 2026, 12:19 PM UTC

    The issue was fixed at approximately 5:30 PM IST today.After resolution, we've been monitoring & confirm that all services/deployments are operating normally. Our team is conducting a comprehensive root cause analysis and will implement any necessary proactive measures to help prevent similar incidents in the future. Thank you for your patience and understanding.