Glassix Outage History

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Glassix had 13 outages in the last 2 years totaling 45h 6m of downtime — averaging 0.5 incidents per month.

There were 13 Glassix outages since December 30, 2024 totaling 45h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.glassix.com

Minor June 22, 2026

Degraded Search Performance

Detected by Pingoru
Jun 22, 2026, 07:37 AM UTC
Resolved
Jun 22, 2026, 01:02 PM UTC
Duration
5h 25m
Affected: Glassix Web Application
Timeline · 3 updates
  1. investigating Jun 22, 2026, 07:37 AM UTC

    Search — Conversations, Search — Canned Replies We're currently investigating elevated latency affecting search across the platform. Users may experience slow or delayed results when searching within conversations and when searching canned replies. Other functionality remains unaffected, and no data is at risk. Our team is actively working to identify the cause and restore normal performance. We'll post the next update within 30 minutes or as soon as we have more information.

  2. monitoring Jun 22, 2026, 07:42 AM UTC

    A fix has been deployed and search latency has returned to normal levels. We're monitoring to confirm full recovery across conversations and canned replies.

  3. resolved Jun 22, 2026, 01:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 16, 2026

WhatsApp Delivery Outage

Detected by Pingoru
Jun 16, 2026, 05:06 PM UTC
Resolved
Jun 16, 2026, 06:34 PM UTC
Duration
1h 28m
Affected: WhatsApp
Timeline · 4 updates
  1. investigating Jun 16, 2026, 05:06 PM UTC

    Our team was notified about what appears to be a global partial outage in WhatsApp outbound message delivery. We have received numerous reports regarding the issue, and we are currently monitoring the situation. For now most of the failed delivery reports are for sending messages images/files. We also have some reports about failure to send text messages without any file. --- It does not appear that all numbers are affected, or that affected numbers are fully unable to send WhatsApp messages, but clients should expect disruption in delivering WhatsApp messages until the issue is resolved. Affected numbers will display a red "X" when attempting to deliver WhatsApp messages. Clicking this "X" and hovering over the recipient's number will display Error 131053 Media upload error. Please follow along with this page for future updates.

  2. investigating Jun 16, 2026, 05:07 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 16, 2026, 06:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 16, 2026, 06:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 9, 2026

Degraded System Performance

Detected by Pingoru
Mar 09, 2026, 08:50 AM UTC
Resolved
Mar 09, 2026, 10:19 AM UTC
Duration
1h 28m
Affected: Glassix APIsWhatsAppGlassix WebhooksWeb Chat WidgetGlassix Web ApplicationText MessageEmailMessengerMobile ChatFacebookInstagramInstagram Direct
Timeline · 5 updates
  1. identified Mar 09, 2026, 08:50 AM UTC

    We have received reports of degraded system performance. Our engineers are currently working to resolve the issue. Please follow along with this page for additional updates.

  2. identified Mar 09, 2026, 09:02 AM UTC

    We are continuing to investigate the issue, including reports of 504 errors. Please be aware that the Glassix API will be periodically unavailable as we work to resolve the issue. We will update this page with further information.

  3. identified Mar 09, 2026, 09:11 AM UTC

    We no longer expect resolution efforts to impact the Glassix API. Please continue to follow along with this page for updates.

  4. monitoring Mar 09, 2026, 10:18 AM UTC

    We have identified the root cause of the issue and have implemented a fix. We are seeing gradual improvements to service availability as we continue to work towards a full resolution of the issue. If you are still having trouble accessing the system, please try refreshing the page before reaching out to your support contact.

  5. resolved Mar 09, 2026, 10:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 29, 2025

Issue with Web Chat Widget

Detected by Pingoru
Oct 29, 2025, 06:23 PM UTC
Resolved
Oct 30, 2025, 05:38 AM UTC
Duration
11h 14m
Affected: Web Chat Widget
Timeline · 2 updates
  1. monitoring Oct 29, 2025, 06:23 PM UTC

    We are monitoring an issue with our web chat widget caused by a widespread service outage for Microsoft Azure. We are continuing to monitor the issue, please continue to follow this page for updates.

  2. resolved Oct 30, 2025, 05:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025

[Resolved] - Intermittent Connection Issues

Detected by Pingoru
Oct 29, 2025, 04:00 PM UTC
Resolved
Oct 29, 2025, 04:49 PM UTC
Duration
48m
Affected: Glassix Web Application
Timeline · 3 updates
  1. monitoring Oct 29, 2025, 04:00 PM UTC

    We have identified an intermittent connection issue which is affecting certain customers. We currently believe the issue is due to a widespread service outage for Microsoft Azure. If you are having trouble connecting to Glassix via your normal login URL, please try connecting via yourworkspace.glassix.co instead as it is hosted with an alternate service provider. We are continuing to monitor the issue, please continue to follow this page for updates.

  2. monitoring Oct 29, 2025, 04:48 PM UTC

    We have moved to a backup provider and all services should now be returning to normal functionality, including on the workspace.glassix.com domain. We are continuing to monitor the situation and will provide further updates as relevant.

  3. resolved Oct 29, 2025, 04:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 9, 2025

Intermittent Connection Issues

Detected by Pingoru
Oct 09, 2025, 10:04 AM UTC
Resolved
Oct 09, 2025, 02:44 PM UTC
Duration
4h 39m
Affected: Glassix Web Application
Timeline · 4 updates
  1. identified Oct 09, 2025, 08:12 AM UTC

    We have identified an intermittent connection issue which is affecting certain customers, depending on their internet service provider. If you are having trouble connecting to Glassix via your normal login URL, please try connecting via yourworkspace.glassix.co instead.

  2. identified Oct 09, 2025, 08:44 AM UTC

    We currently believe the issue is due to a widespread Azure service outage in the European region, where our primary servers are located. We are continuing to monitor the issue, and we recommend continuing to use the glassix.co domain for the time being as it is hosted with an alternate service provider. Please continue to follow this page for updates.

  3. monitoring Oct 09, 2025, 10:04 AM UTC

    Azure, one of our third-party cloud datacenter providers, has confirmed a widespread service outage. We are currently monitoring the situation, please follow along with the Azure Status Page for updates. If you are having issues connecting to Glassix with your normal URL, please use yourworkspace.glassix.co instead. This URL will connect you to our alternate servers, which are not impacted.

  4. resolved Oct 09, 2025, 02:44 PM UTC

    We are closing this issue for now as Azure, our third-party provider, has indicated that the issue is largely resolved. We are continuing to monitor the situation and will post future updates here as necessary.

Read the full incident report →

Major August 17, 2025

Slow System Performance

Detected by Pingoru
Aug 17, 2025, 07:21 AM UTC
Resolved
Aug 17, 2025, 08:25 AM UTC
Duration
1h 3m
Affected: Glassix Web Application
Timeline · 4 updates
  1. investigating Aug 17, 2025, 07:21 AM UTC

    We have received automated alerts of slow system performance and we are currently investigating the issue. Please follow this page for additional updates.

  2. investigating Aug 17, 2025, 07:28 AM UTC

    We are continuing to investigate the issue causing slow system performance and occasional error messages. Please follow this page for additional updates.

  3. monitoring Aug 17, 2025, 07:45 AM UTC

    The issue has been identified and the impact on performance has been mitigated. Both the web application and the web chat widget should now be performing as expected. We are continuing to monitor performance. Please follow this page for additional updates.

  4. resolved Aug 17, 2025, 08:25 AM UTC

    We are continuing to monitor nominal performance across the web application and web chat. We will continue to monitor but are considering the issue resolved. Please be aware that CSV reports will be temporarily unavailable for maintenance for the next short while.

Read the full incident report →

Minor August 4, 2025

Delays in Message Delivery Status Updates (2 Vs)

Detected by Pingoru
Aug 04, 2025, 06:46 AM UTC
Resolved
Aug 04, 2025, 11:07 AM UTC
Duration
4h 21m
Affected: WhatsAppGlassix WebhooksWeb Chat WidgetText MessageEmailMessengerMobile ChatFacebookInstagramInstagram Direct
Timeline · 3 updates
  1. investigating Aug 04, 2025, 06:46 AM UTC

    We are aware of delays in updating delivery statuses (2 checkmarks) for messages in all channels. Our engineers are currently investigating the issue. Please be aware that this will also impact non-ticket delivery status webhook events. Please subscribe to this incident or follow along with this page for further updates.

  2. identified Aug 04, 2025, 07:25 AM UTC

    We have identified the issue and are continuing to work towards a resolution. Please subscribe to this incident or follow along with this page for further updates.

  3. resolved Aug 04, 2025, 11:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 25, 2025

Degraded Performance in Glassix Web Application

Detected by Pingoru
Jun 25, 2025, 09:58 AM UTC
Resolved
Jun 25, 2025, 02:09 PM UTC
Duration
4h 11m
Affected: WhatsAppWeb Chat WidgetGlassix Web ApplicationText MessageMessengerMobile ChatInstagram Direct
Timeline · 4 updates
  1. identified Jun 25, 2025, 08:47 AM UTC

    We have identified an issue causing degraded performance in the Glassix web application and we are currently working towards a resolution. The following services are impacted while we work to resolve the issue: - WhatsApp conversation statuses (sent, delivered, read) are not updating in real time - Idle bot conversations are not closing automatically In addition, any open bot conversations where the bot failed to respond will have to be restarted manually. This can be done by starting a new conversation with the bot, or by responding to the bot again. We are continuing to work to resolve the issue. Please follow this page for further updates.

  2. identified Jun 25, 2025, 09:58 AM UTC

    Idle bot conversations are no longer impacted and are now closing automatically again. Any idle conversations which should have been closed will be closed retroactively. The following services continue to be impacted: - WhatsApp conversation statuses (sent, delivered, read) are not updating in real time

  3. monitoring Jun 25, 2025, 11:52 AM UTC

    We have implemented a fix and are monitoring the results.

  4. resolved Jun 25, 2025, 02:09 PM UTC

    Performance has returned to normal and the issue has resolved. We will continue to monitor and will update this page with any further developments.

Read the full incident report →

Critical May 13, 2025

Issue affecting access to Glassix services

Detected by Pingoru
May 13, 2025, 08:14 AM UTC
Resolved
May 13, 2025, 11:21 AM UTC
Duration
3h 7m
Affected: Glassix APIsGlassix WebhooksGlassix Web Application
Timeline · 4 updates
  1. investigating May 13, 2025, 08:14 AM UTC

    We are aware of an issue affecting access to Glassix services. We are currently investigating the issue and are working towards a resolution as quickly as possible. Please follow this page for further updates.

  2. identified May 13, 2025, 08:51 AM UTC

    The issue has been identified and a fix is being implemented

  3. monitoring May 13, 2025, 08:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 13, 2025, 11:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 30, 2024

WhatsApp outage

Detected by Pingoru
Dec 30, 2024, 07:44 PM UTC
Resolved
Dec 11, 2024, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 30, 2024, 07:44 PM UTC

    We are currently experiencing major disruptions impacting message delivery on WhatsApp Business Management API. This issue started at 9:58 AM PST, and our engineering teams are investigating it. Update - 13/11/2024: WhatsApp has fixed the issue and now everything seems to be working. https://metastatus.com/whatsapp-business-api/history

Read the full incident report →

Minor December 30, 2024

Facebook Messenger erros

Detected by Pingoru
Dec 30, 2024, 07:36 PM UTC
Resolved
Dec 03, 2024, 10:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 30, 2024, 07:36 PM UTC

    When trying to reply privately to a Facebook comment results in an error for a specific subset of pages. Regular Facebook Messenger conversations are not affected. We have opened a bug on Facebook: https://developers.facebook.com/support/bugs/543727481839995/ Update - 05/12/2024: The issue seems to be resolved.

Read the full incident report →