Affected components
Update timeline
- identified Mar 09, 2026, 08:50 AM UTC
We have received reports of degraded system performance. Our engineers are currently working to resolve the issue. Please follow along with this page for additional updates.
- identified Mar 09, 2026, 09:02 AM UTC
We are continuing to investigate the issue, including reports of 504 errors. Please be aware that the Glassix API will be periodically unavailable as we work to resolve the issue. We will update this page with further information.
- identified Mar 09, 2026, 09:11 AM UTC
We no longer expect resolution efforts to impact the Glassix API. Please continue to follow along with this page for updates.
- monitoring Mar 09, 2026, 10:18 AM UTC
We have identified the root cause of the issue and have implemented a fix. We are seeing gradual improvements to service availability as we continue to work towards a full resolution of the issue. If you are still having trouble accessing the system, please try refreshing the page before reaching out to your support contact.
- resolved Mar 09, 2026, 10:19 AM UTC
This incident has been resolved.
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