Resolved after 5 hours 25 minutes, affecting Glassix Web Application, on June 22, 2026.
A fix has been deployed and search latency has returned to normal levels. We're monitoring to confirm full recovery across conversations and canned replies.
Affected components
Update timeline
- investigating Jun 22, 2026, 07:37 AM UTC
Search — Conversations, Search — Canned Replies We're currently investigating elevated latency affecting search across the platform. Users may experience slow or delayed results when searching within conversations and when searching canned replies. Other functionality remains unaffected, and no data is at risk. Our team is actively working to identify the cause and restore normal performance. We'll post the next update within 30 minutes or as soon as we have more information.
- monitoring Jun 22, 2026, 07:42 AM UTC
A fix has been deployed and search latency has returned to normal levels. We're monitoring to confirm full recovery across conversations and canned replies.
- resolved Jun 22, 2026, 01:02 PM UTC
This incident has been resolved.
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