Resolved after 48 minutes, affecting Glassix Web Application, on October 29, 2025.
We have moved to a backup provider and all services should now be returning to normal functionality, including on the workspace.glassix.com domain. We are continuing to monitor the situation and will provide further updates as relevant.
Affected components
Update timeline
- monitoring Oct 29, 2025, 04:00 PM UTC
We have identified an intermittent connection issue which is affecting certain customers. We currently believe the issue is due to a widespread service outage for Microsoft Azure. If you are having trouble connecting to Glassix via your normal login URL, please try connecting via yourworkspace.glassix.co instead as it is hosted with an alternate service provider. We are continuing to monitor the issue, please continue to follow this page for updates.
- monitoring Oct 29, 2025, 04:48 PM UTC
We have moved to a backup provider and all services should now be returning to normal functionality, including on the workspace.glassix.com domain. We are continuing to monitor the situation and will provide further updates as relevant.
- resolved Oct 29, 2025, 04:49 PM UTC
This incident has been resolved.
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