Glassix incident

Delays in Message Delivery Status Updates (2 Vs)

Minor Resolved View vendor source →

Glassix experienced a minor incident on August 4, 2025 affecting WhatsApp and Glassix Webhooks and 1 more component, lasting 4h 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2025, 06:46 AM UTC
Resolved
Aug 04, 2025, 11:07 AM UTC
Duration
4h 21m
Detected by Pingoru
Aug 04, 2025, 06:46 AM UTC

Affected components

WhatsAppGlassix WebhooksWeb Chat WidgetText MessageEmailMessengerMobile ChatFacebookInstagramInstagram Direct

Update timeline

  1. investigating Aug 04, 2025, 06:46 AM UTC

    We are aware of delays in updating delivery statuses (2 checkmarks) for messages in all channels. Our engineers are currently investigating the issue. Please be aware that this will also impact non-ticket delivery status webhook events. Please subscribe to this incident or follow along with this page for further updates.

  2. identified Aug 04, 2025, 07:25 AM UTC

    We have identified the issue and are continuing to work towards a resolution. Please subscribe to this incident or follow along with this page for further updates.

  3. resolved Aug 04, 2025, 11:07 AM UTC

    This incident has been resolved.