Glassix incident

Issue with Web Chat Widget

Major Resolved View vendor source →

Glassix experienced a major incident on October 29, 2025 affecting Web Chat Widget, lasting 11h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 06:23 PM UTC
Resolved
Oct 30, 2025, 05:38 AM UTC
Duration
11h 14m
Detected by Pingoru
Oct 29, 2025, 06:23 PM UTC

Affected components

Web Chat Widget

Update timeline

  1. monitoring Oct 29, 2025, 06:23 PM UTC

    We are monitoring an issue with our web chat widget caused by a widespread service outage for Microsoft Azure. We are continuing to monitor the issue, please continue to follow this page for updates.

  2. resolved Oct 30, 2025, 05:38 AM UTC

    This incident has been resolved.