Resolved after 5 hours 22 minutes, affecting WhatsApp and Web Chat Widget and 1 more, on June 25, 2025.
Performance has returned to normal and the issue has resolved. We will continue to monitor and will update this page with any further developments.
Affected components
Update timeline
- identified Jun 25, 2025, 08:47 AM UTC
We have identified an issue causing degraded performance in the Glassix web application and we are currently working towards a resolution. The following services are impacted while we work to resolve the issue: - WhatsApp conversation statuses (sent, delivered, read) are not updating in real time - Idle bot conversations are not closing automatically In addition, any open bot conversations where the bot failed to respond will have to be restarted manually. This can be done by starting a new conversation with the bot, or by responding to the bot again. We are continuing to work to resolve the issue. Please follow this page for further updates.
- identified Jun 25, 2025, 09:58 AM UTC
Idle bot conversations are no longer impacted and are now closing automatically again. Any idle conversations which should have been closed will be closed retroactively. The following services continue to be impacted: - WhatsApp conversation statuses (sent, delivered, read) are not updating in real time
- monitoring Jun 25, 2025, 11:52 AM UTC
We have implemented a fix and are monitoring the results.
- resolved Jun 25, 2025, 02:09 PM UTC
Performance has returned to normal and the issue has resolved. We will continue to monitor and will update this page with any further developments.
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