Glassix experienced a minor incident on August 11, 2025 affecting Glassix Web Application, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2025, 07:32 AM UTC
We have received an automated alert of system delays and are currently investigating the issue. Please subscribe to this issue for further updates.
- investigating Aug 11, 2025, 07:45 AM UTC
We are continuing to investigate the issue causing degraded performance across the system. Please subscribe to this issue for further updates.
- identified Aug 11, 2025, 07:52 AM UTC
We have identified the issue and performance has stabilized across most services. Please be aware that message status updates (2 Vs) will be delayed until further notice. Please subscribe to this issue for further updates.
- resolved Aug 11, 2025, 08:06 AM UTC
Performance is stable and message status updates (2 Vs) will be applied retroactively. We are continuing to monitor system performance and will update this page with any further information.