Glassix experienced a notice incident on September 29, 2025 affecting WhatsApp, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 29, 2025, 12:09 PM UTC
Our team was notified about what appears to be a global partial outage in WhatsApp outbound message delivery. We have received numerous reports regarding the issue, and we are currently monitoring the situation. --- It does not appear that all numbers are affected, or that affected numbers are fully unable to send WhatsApp messages, but clients should expect disruption in delivering WhatsApp messages until the issue is resolved. Affected numbers will display a red "X" when attempting to deliver WhatsApp messages. Clicking this "X" and hovering over the recipient's number will display Error 1030: Internal Error. Please follow along with this page for future updates.
- resolved Sep 29, 2025, 01:02 PM UTC
This issue appears to be resolved. Outbound WhatsApp messages are now sending successfully from all previously affected numbers. We will update this page with any further information if issues continue.