Resolved after 16 minutes, affecting Channel - Voice, on November 5, 2026.
After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational. We will distribute a thorough Root Cause Analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Affected components
Update timeline
- investigating Nov 05, 2026, 08:56 PM UTC
Gladly is investigating voice functionality issues. We are continuing to work on a resolution, and will continue updating this page every 30 minutes or sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- investigating Nov 05, 2026, 09:00 PM UTC
We are continuing to investigate this issue.
- resolved Nov 05, 2026, 09:13 PM UTC
After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational. We will distribute a thorough Root Cause Analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
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