Ongoing since 07:15 PM UTC, affecting Channel - Email and Channel - SMS and 1 more.
A fix was deployed for this issue at ~11:00 AM PT, and we will continue to monitor. We recommend agents clear their cache and cookies before logging back into Gladly. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Affected components
Update timeline
- monitoring Nov 02, 2026, 07:15 PM UTC
We have resolved an issue causing intermittent routing and profile latency between ~10:45 AM PT - 11:00 AM PT. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- monitoring Nov 02, 2026, 07:58 PM UTC
A fix has been deployed for this issue, and we will continue to monitor. We will post a final update when fully resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- monitoring Nov 02, 2026, 08:12 PM UTC
A fix was deployed for this issue at ~11:00 AM PT, and we will continue to monitor. We recommend agents clear their cache and cookies before logging back into Gladly. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
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