Network for Good - Issue Impacting Transaction Processing for Certain DonateNow Customers

Update timeline

1. investigating Oct 28, 2026, 01:42 PM UTC

   We have identified an issue impacting the ability to process transactions for certain DonateNow customers. Other platforms such as Fundraising Pages, Events, and Auctions are unaffected. Our team is actively investigating and working to resolve this. We'll share updates as we have more information.

2. investigating Oct 28, 2026, 02:23 PM UTC

   We are aware of an issue currently impacting the ability to process transactions for certain DonateNow customers and are actively working to resolve it. Other platforms such as Fundraising Pages, Events, and Auctions are unaffected. We understand the disruption this may cause and want to assure you that this is our top priority. Our team is working diligently to restore full functionality as quickly as possible. Please continue to monitor this page for further updates, and we appreciate your patience. Our next update will be posted by approximately 11:00 AM ET, if not sooner.

3. investigating Oct 28, 2026, 03:06 PM UTC

   Our team continues to investigate the issue impacting the ability to process transactions for certain DonateNow customers. Other platforms such as Fundraising Pages, Events, and Auctions remain unaffected. We are actively working toward a resolution and will share more information as it becomes available. Thank you for your continued patience. Our next update will be posted by approximately 11:30AM ET, if not sooner