CyberGrants - Insights Dashboard Issue

Update timeline

1. investigating Jun 29, 2026, 02:02 PM UTC

   We are aware of an issue affecting Insights Dashboards where the information is not populating correctly. We are currently investigating this issue.

2. investigating Jun 29, 2026, 06:23 PM UTC

   We remain active in our investigation of this issue. It is a top priority and we are working to resolve it as soon as possible. Please continue to monitor this page for further updates.

3. identified Jun 29, 2026, 08:46 PM UTC

   We have identified the issue and we are currently working on a solution to fully remediate. It may some time before data is current, but we are working to resolve as quickly as possible. Please continue to monitor this page for additional updates.

4. monitoring Jun 30, 2026, 01:05 PM UTC

   The needed fix was implemented and tested. While the issue has been addressed, we will continue to monitor to ensure there is no regression. Please continue to monitor this page for further updates.

5. resolved Jun 30, 2026, 07:14 PM UTC

   The incident has been successfully resolved.

6. postmortem Jul 13, 2026, 08:17 PM UTC

   **Issue Summary:** On June 30th, 2026, nightly maintenance jobs consumed more than usual disk usage and ran into normal business hours. **Root Cause:** The nightly jobs scanned more than usual information this scan caused high disk IO/throughput stressing the storage system. This additional load caused slow response times and in some cases timeouts/errors for end users. **Prevention:** We increased the available throughput of the disks, and have reviewed the nightly jobs for additional optimization improvements.