Giacom Connectivity incident

City Fibre change affecting some ethernet circuits in Bradford/Leeds area

Major Resolved

Giacom Connectivity experienced a major incident on February 5, 2026, lasting 113d 2h. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2026, 07:03 AM UTC
Resolved
May 29, 2026, 09:57 AM UTC
Duration
113d 2h
Detected by Pingoru
Feb 05, 2026, 07:03 AM UTC

Update timeline

  1. identified Feb 05, 2026, 07:03 AM UTC

    Ethernet services went currently down due to emergency maintenance ref: CHG0128364 carried out by the supplier last night. This maintenance led to an additional issue and a separate change is now in progress to resolve it. At present, there is no ETA for the fix. We are continuing to follow up with the supplier.