Giacom Connectivity incident

Broadband availability check issue

Minor

Ongoing since 10:47 AM UTC.

investigating Nov 12, 2026, 10:47 AM UTC

We are aware of an issue with SKY and Vodafone products not being returned against address searches in the availability checker in Cloud Market. This has been raised to our Platform Team as a P1. The next update will be due at 13:00 this afternoon

Started: Nov 12, 2026, 10:47 AM UTC
Resolved: Ongoing
Duration: ● 5m
Detected by Pingoru: Nov 12, 2026, 10:47 AM UTC

Update timeline

investigating Nov 12, 2026, 10:47 AM UTC

We are aware of an issue with SKY and Vodafone products not being returned against address searches in the availability checker in Cloud Market. This has been raised to our Platform Team as a P1. The next update will be due at 13:00 this afternoon

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