GetFeedback Outage History

GetFeedback is up right now

GetFeedback had 6 outages in the last 2 years totaling 27h 17m of downtime — averaging 0.2 incidents per month.

There were 6 GetFeedback outages since June 10, 2025 totaling 27h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.getfeedback.com

Critical February 18, 2026

GetFeedback Direct (https://app.getfeedback.com/) is down

Detected by Pingoru
Feb 18, 2026, 01:33 AM UTC
Resolved
Feb 18, 2026, 03:15 AM UTC
Duration
1h 41m
Affected: Survey Builder & Administration
Timeline · 4 updates
  1. investigating Feb 18, 2026, 01:33 AM UTC

    We are currently investigating this issue.

  2. identified Feb 18, 2026, 02:03 AM UTC

    The issue has been identified. It was caused by an outage at a third-party. They are aware about the incident and are working towards resolving the issue, but as the issue was caused by a third-party outage, we unfortunately don't have an ETA. Notably, respondents should still be able to access and complete GetFeedback surveys.

  3. monitoring Feb 18, 2026, 02:45 AM UTC

    GetFeedback Direct (https://app.getfeedback.com/) appears to be loading correctly now. However, the third-party has not given an all clear on their outage. As such, we're continuing to monitor this incident.

  4. resolved Feb 18, 2026, 03:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 26, 2025

Checkbox questions for In-Page Widgets not gathering data

Detected by Pingoru
Nov 26, 2025, 05:23 PM UTC
Resolved
Nov 26, 2025, 09:25 PM UTC
Duration
4h 2m
Affected: Live SurveysGetFeedback Digital (formerly Usabilla) for Websites
Timeline · 3 updates
  1. investigating Nov 26, 2025, 05:23 PM UTC

    Currently investigating this issue where responses entered for Checkbox questions via In-Page Widgets are not being gathered.

  2. identified Nov 26, 2025, 07:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 26, 2025, 09:34 PM UTC

    This incident has been resolved. If you still face issues, please re-save your widget and try again.

Read the full incident report →

Major October 20, 2025

AWS issue impact

Detected by Pingoru
Oct 20, 2025, 02:55 PM UTC
Resolved
Oct 20, 2025, 07:34 PM UTC
Duration
4h 39m
Affected: Survey Builder & AdministrationLive SurveysSalesforce API IntegrationEmail DeliverabilityPayment GatewayGetFeedback APIGetFeedback Digital (formerly Usabilla) for WebsitesGetFeedback Digital (formerly Usabilla) for AppsGetFeedback Digital (formerly Usabilla) For EmailGetFeedback Workspaces
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 02:55 PM UTC

    Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of GetFeedback Direct and Digital users that cannot access the site (i.e. encountering 500 error).

  2. monitoring Oct 20, 2025, 04:24 PM UTC

    Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of GetFeedback Direct and Digital users that cannot access the site (i.e. encountering 500 error).

  3. resolved Oct 20, 2025, 07:34 PM UTC

    This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.

Read the full incident report →

Notice September 29, 2025

Site issue affecting GetFeedback Direct Analytics

Detected by Pingoru
Sep 29, 2025, 11:14 PM UTC
Resolved
Sep 29, 2025, 09:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 29, 2025, 11:14 PM UTC

    From around 2:18pm - 2:52pm (PST) today, there was a site issue impacting GetFeedback Direct Analytics where users might be unable to view survey responses on their dashboards during this period. This is now resolved.

Read the full incident report →

Minor August 14, 2025

Digital web campaign responses page not loading in Legacy

Detected by Pingoru
Aug 14, 2025, 03:15 PM UTC
Resolved
Aug 14, 2025, 06:31 PM UTC
Duration
3h 15m
Affected: GetFeedback Digital (formerly Usabilla) for WebsitesGetFeedback Digital (formerly Usabilla) for AppsGetFeedback Digital (formerly Usabilla) For EmailGetFeedback Workspaces
Timeline · 4 updates
  1. investigating Aug 14, 2025, 03:15 PM UTC

    We are currently investigating an issue impacting GetFeedback Digital.

  2. investigating Aug 14, 2025, 03:39 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 14, 2025, 03:46 PM UTC

    We are continuing to investigate this issue.

  4. resolved Aug 14, 2025, 06:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 10, 2025

Error when logging in to GetFeedback Direct Account

Detected by Pingoru
Jun 10, 2025, 11:26 AM UTC
Resolved
Jun 11, 2025, 01:04 AM UTC
Duration
13h 38m
Affected: Marketing Site
Timeline · 4 updates
  1. investigating Jun 10, 2025, 11:26 AM UTC

    Some users are unable to login to GetFeedback Direct. We are currently investigating this issue.

  2. identified Jun 10, 2025, 11:44 AM UTC

    This issue is being caused by an outage with one of our downstream providers.

  3. monitoring Jun 10, 2025, 11:08 PM UTC

    We have started to see some recovery in services with our provider. Please try logging in again. We'll continue to monitor the situation and update accordingly.

  4. resolved Jun 11, 2025, 01:04 AM UTC

    This incident has been resolved.

Read the full incident report →