GetFeedback incident

Error when logging in to GetFeedback Direct Account

Major Resolved View vendor source →

GetFeedback experienced a major incident on June 10, 2025 affecting Marketing Site, lasting 13h 38m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2025, 11:26 AM UTC
Resolved
Jun 11, 2025, 01:04 AM UTC
Duration
13h 38m
Detected by Pingoru
Jun 10, 2025, 11:26 AM UTC

Affected components

Marketing Site

Update timeline

  1. investigating Jun 10, 2025, 11:26 AM UTC

    Some users are unable to login to GetFeedback Direct. We are currently investigating this issue.

  2. identified Jun 10, 2025, 11:44 AM UTC

    This issue is being caused by an outage with one of our downstream providers.

  3. monitoring Jun 10, 2025, 11:08 PM UTC

    We have started to see some recovery in services with our provider. Please try logging in again. We'll continue to monitor the situation and update accordingly.

  4. resolved Jun 11, 2025, 01:04 AM UTC

    This incident has been resolved.