GetFeedback incident

AWS issue impact

Major Resolved View vendor source →

GetFeedback experienced a major incident on October 20, 2025 affecting Survey Builder & Administration and Live Surveys and 1 more component, lasting 4h 39m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:55 PM UTC
Resolved
Oct 20, 2025, 07:34 PM UTC
Duration
4h 39m
Detected by Pingoru
Oct 20, 2025, 02:55 PM UTC

Affected components

Survey Builder & AdministrationLive SurveysSalesforce API IntegrationEmail DeliverabilityPayment GatewayGetFeedback APIGetFeedback Digital (formerly Usabilla) for WebsitesGetFeedback Digital (formerly Usabilla) for AppsGetFeedback Digital (formerly Usabilla) For EmailGetFeedback Workspaces

Update timeline

  1. monitoring Oct 20, 2025, 02:55 PM UTC

    Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of GetFeedback Direct and Digital users that cannot access the site (i.e. encountering 500 error).

  2. monitoring Oct 20, 2025, 04:24 PM UTC

    Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of GetFeedback Direct and Digital users that cannot access the site (i.e. encountering 500 error).

  3. resolved Oct 20, 2025, 07:34 PM UTC

    This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.