Georgia Tech IT experienced a major incident on May 5, 2026 affecting Identity and Identity (SingleSignOn (SSO)), lasting 6d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 05, 2026, 06:19 PM UTC
User reports of issues trying to login to single sign on (SSO), affecting connectivity to many enterprise applications. Admins are aware and are taking measures to restore service
- monitoring May 05, 2026, 08:02 PM UTC
Services has been restored. If you are still experiencing any issues please contact the Administrative Services Center at 404-385-1111 or submit a request online at services.gatech.edu
- investigating May 07, 2026, 10:03 PM UTC
OIT is currently investigating reports of an incident involving the Single Sign-On (SSO) service. Some users may encounter a "CAS" error message when attempting to log in to various Georgia Tech websites and services. Our technical teams are working to identify the cause and restore normal login functionality. We apologize for the inconvenience and appreciate your patience. A further update will be provided within 30 minutes.
- monitoring May 07, 2026, 10:18 PM UTC
Services has been restored. We will continue to monitor the SSO service. If you are still experiencing any issues please contact the Administrative Services Center at 404-385-1111 or submit a request online at services.gatech.edu
- investigating May 07, 2026, 10:52 PM UTC
OIT is investigating recurring reports of an incident involving the Single Sign-On (SSO) service. Some users may again encounter "CAS" error messages when attempting to log in to Georgia Tech websites and services. Technical teams are actively working to identify the cause and restore stable login functionality. We apologize for the inconvenience and appreciate your patience as we work toward a permanent resolution.
- monitoring May 08, 2026, 12:09 AM UTC
Services has been restored. We will continue to monitor the SSO service. If you are still experiencing any issues please contact the Administrative Services Center at 404-385-1111 or submit a request online at services.gatech.edu