Resolved after 3 hours 29 minutes, affecting Network and Network (Network — Virtual Private Network Services (VPN)), on November 3, 2026.
Network Services restarted an authentication process on the firewall which hosts the GlobalProtect portal, which resolved the issue.
Affected components
Update timeline
- investigating Nov 03, 2026, 04:08 PM UTC
OIT Network Engineering is aware of issues affecting the ability for new users to connect to the GT VPN service. Users may receive error messages such as "Authentication failed". Users with active sessions are not known to be impacted at this time. Engineers are actively investigating and working to resolve the issue.
- resolved Nov 03, 2026, 04:31 PM UTC
Network Services restarted an authentication process on the firewall which hosts the GlobalProtect portal, which resolved the issue.
- resolved Nov 03, 2026, 04:31 PM UTC
Network Services restarted an authentication process on the firewall which hosts the GlobalProtect portal, which resolved the issue.
- identified Nov 03, 2026, 05:06 PM UTC
The issue appears to either still be ongoing or reoccured, the network team is to continue to investigate.
- identified Nov 03, 2026, 07:00 PM UTC
Network Services has identified the root cause of the issue and is working to implement a resolution
- resolved Nov 03, 2026, 07:37 PM UTC
Network Services restarted an authentication process on the firewall which hosts the GlobalProtect portal, which resolved the issue.
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