Genetec incident

Activation of systems through subscriptions.genetec.com is degraded

Minor Resolved

Genetec experienced a minor incident on August 18, 2026, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 06:28 PM UTC
Resolved
Aug 18, 2026, 06:41 PM UTC
Duration
12m
Detected by Pingoru
Aug 18, 2026, 06:28 PM UTC

Update timeline

  1. identified Aug 18, 2026, 06:28 PM UTC

    Some integrators may experience issues when attempting to activate systems for their end users through the System Management Portal ([subscriptions.genetec.com](https://subscriptions.genetec.com)).