Genetec incident

Authorization failures impacting West Europe Region

Major Resolved

Genetec experienced a major incident on August 24, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2026, 10:00 AM UTC
Resolved
Aug 24, 2026, 10:00 AM UTC
Duration
—
Detected by Pingoru
Aug 24, 2026, 10:00 AM UTC

Update timeline

  1. resolved Aug 24, 2026, 04:03 PM UTC

    Resolution of authorization issues in West Europe

  2. monitoring Aug 24, 2026, 04:03 PM UTC

    The mitigation is working, and we will continue monitoring the system closely

  3. investigating Aug 24, 2026, 04:03 PM UTC

    Authorizations issues affecting some services