Genetec incident

Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications East US 2

Minor Resolved

Genetec experienced a minor incident on August 28, 2026, lasting 2h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2026, 02:41 AM UTC
Resolved
Aug 28, 2026, 05:24 AM UTC
Duration
2h 43m
Detected by Pingoru
Aug 28, 2026, 02:41 AM UTC

Update timeline

  1. investigating Aug 28, 2026, 02:41 AM UTC

    We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Communications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z83T5T696SK1DYBSZX) East US 2. We are working on it. We apologize for any inconvenience this may cause.

  2. investigating Aug 28, 2026, 02:49 AM UTC

    We are aware of an issue causing intermittent disruptions to call functionality. Users may experience occasional difficulties when placing or receiving calls.

  3. investigating Aug 28, 2026, 04:28 AM UTC

    We are aware of an issue causing intermittent disruptions to call functionality in the EastUS2 region. Users may experience occasional difficulties when placing or receiving calls.

  4. identified Aug 28, 2026, 05:04 AM UTC

    The issue has been identified, and a corrective fix is currently being deployed. We are continuing to monitor the situation closely.

  5. resolved Aug 28, 2026, 05:24 AM UTC

    The issues have been resolved, and calling services have returned to normal operation. We sincerely apologize for any inconvenience caused and appreciate your patience while the team worked to restore service.