Genetec incident

Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications Global

Minor Resolved

Genetec experienced a minor incident on August 26, 2026, lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 07:39 PM UTC
Resolved
Aug 26, 2026, 11:06 PM UTC
Duration
3h 27m
Detected by Pingoru
Aug 26, 2026, 07:39 PM UTC

Update timeline

  1. investigating Aug 26, 2026, 07:39 PM UTC

    We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Communications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z83T5T696SK1DYBSZX) Global. We are working on it. We apologize for any inconvenience this may cause.

  2. identified Aug 26, 2026, 08:31 PM UTC

    We have identified the issue, we are working on it.

  3. identified Aug 26, 2026, 08:53 PM UTC

    We are currently investigating an issue affecting the enrollment of new audio devices. Newly added devices may fail to register after enrollment. Existing devices remain fully operational and are not impacted.

  4. resolved Aug 26, 2026, 11:06 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.