Genetec incident

Failures when submitting Access Requests in the System Management Portal

Minor Resolved

Genetec experienced a minor incident on September 9, 2026, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 04:47 PM UTC
Resolved
Sep 09, 2026, 06:56 PM UTC
Duration
2h 8m
Detected by Pingoru
Sep 09, 2026, 04:47 PM UTC

Update timeline

  1. identified Sep 09, 2026, 04:47 PM UTC

    We've identified an issue in the System Management Portal which prevents integrators from requesting access to End User systems. The cause of this outage has been identified and we are currently deploying a fix.

  2. monitoring Sep 09, 2026, 05:52 PM UTC

    We've deployed a fix and are currently monitoring the recovery.

  3. resolved Sep 09, 2026, 06:56 PM UTC

    The issue has been resolved.