Genetec incident

Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Recordings East US 2

Minor Resolved

Genetec experienced a minor incident on September 15, 2026, lasting 4h 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2026, 02:45 PM UTC
Resolved
Sep 15, 2026, 07:15 PM UTC
Duration
4h 30m
Detected by Pingoru
Sep 15, 2026, 02:45 PM UTC

Update timeline

  1. investigating Sep 15, 2026, 02:45 PM UTC

    We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Video Streaming](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M85B4C8WG42E9RZKKD), [Genetec Cloud Products / Security Center SaaS → Video Recordings](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M8RNZYBK83Q8QHF8D4) East US 2. We are working on it. We apologize for any inconvenience this may cause.

  2. identified Sep 15, 2026, 02:47 PM UTC

    We have identified the issue, we are working on it.

  3. monitoring Sep 15, 2026, 03:06 PM UTC

    We have applied a mitigation and are currently monitoring the results.

  4. monitoring Sep 15, 2026, 06:38 PM UTC

    We have applied a mitigation and are currently monitoring the results.

  5. resolved Sep 15, 2026, 07:15 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.