Genetec incident

Security Center SaaS is facing issues with near-live video playback in East US

Minor Resolved

Genetec experienced a minor incident on September 11, 2026, lasting 4h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2026, 02:24 PM UTC
Resolved
Sep 11, 2026, 06:41 PM UTC
Duration
4h 16m
Detected by Pingoru
Sep 11, 2026, 02:24 PM UTC

Update timeline

  1. investigating Sep 11, 2026, 02:24 PM UTC

    Video playback of near-live cloud recording cameras for systems hosted in East US datacenters is currently unavailable. The team is investigating. We will post an update within the next hour.

  2. identified Sep 11, 2026, 02:26 PM UTC

    The issue has been identified and we are currently deploying a mitigation to make playback available as soon as possible.

  3. monitoring Sep 11, 2026, 02:50 PM UTC

    Near-live playback is progressively being restored. We are monitoring the situation.

  4. resolved Sep 11, 2026, 06:41 PM UTC

    The issue is now resolved.