Genetec experienced a minor incident on March 16, 2026 affecting US Government (https://portal.autovu.cloud), lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
US Government (https://portal.autovu.cloud)
Update timeline
- investigating Mar 16, 2026, 05:50 PM UTC
An issue affecting the Cloudrunner notifications in the US Government region has been identified. While hits are not affected, you may experience delays in receiving hit notification emails. We are currently investigating the issue and will provide an update soon.
- investigating Mar 16, 2026, 05:51 PM UTC
We are continuing to investigate this issue.
- identified Mar 16, 2026, 05:51 PM UTC
The issue has been identified and a patch was applied
- monitoring Mar 16, 2026, 05:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 16, 2026, 06:15 PM UTC
This incident has been resolved.