Genetec incident

Potential issue affecting newly added intercoms/speakers in Security Center SaaS

Minor Resolved

Genetec experienced a minor incident on October 5, 2026, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2026, 08:34 PM UTC
Resolved
Oct 05, 2026, 09:57 PM UTC
Duration
1h 22m
Detected by Pingoru
Oct 05, 2026, 08:34 PM UTC

Update timeline

  1. investigating Oct 05, 2026, 08:34 PM UTC

    We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Communications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z83T5T696SK1DYBSZX) Global. We are working on it. We apologize for any inconvenience this may cause.

  2. identified Oct 05, 2026, 09:04 PM UTC

    We have identified the issue, we are working on it.

  3. monitoring Oct 05, 2026, 09:28 PM UTC

    We have applied a mitigation and are currently monitoring the results.

  4. resolved Oct 05, 2026, 09:57 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.