Genetec incident

Potential issue affecting Genetec Cloud Products / Security Center SaaS → Web, desktop, and Mobile applications East US 2

Minor Resolved

Genetec experienced a minor incident on September 30, 2026, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 02:48 PM UTC
Resolved
Sep 30, 2026, 03:16 PM UTC
Duration
28m
Detected by Pingoru
Sep 30, 2026, 02:48 PM UTC

Update timeline

  1. investigating Sep 30, 2026, 02:48 PM UTC

    We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) East US 2. We are working on it. We apologize for any inconvenience this may cause.

  2. monitoring Sep 30, 2026, 03:03 PM UTC

    We have applied a mitigation and are currently monitoring the results.

  3. resolved Sep 30, 2026, 03:16 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.