Genetec incident
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation West Europe
Genetec experienced a minor incident on September 29, 2026, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 29, 2026, 02:45 PM UTC
We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Investigation](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z81ENYDY64GZC6T462) West Europe. We are working on it. We apologize for any inconvenience this may cause.
- identified Sep 29, 2026, 03:00 PM UTC
We are currently investigating an issue affecting the Natural Language Search functionality within the Investigation solution in Europe. Customers may experience degraded performance, including slower response times, incomplete search results, or intermittent failures when submitting natural language queries. We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.
- monitoring Sep 29, 2026, 04:26 PM UTC
Our monitoring indicates that Natural Language Search functionality has stabilized and requests are being processed successfully. We are continuing to monitor the service to ensure stability before fully resolving the incident. Thank you for your patience.
- resolved Sep 29, 2026, 04:51 PM UTC
The incident has been resolved. We will continue to monitor the service as part of our standard operating procedures. Thank you for your patience while we worked to restore full functionality.