Genetec incident

Potential issue affecting Genetec Cloud Products / Security Center SaaS → Device management (enrollment and device configuration) West Europe

Minor Resolved

Genetec experienced a minor incident on October 6, 2026, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 10:53 AM UTC
Resolved
Oct 06, 2026, 01:41 PM UTC
Duration
2h 47m
Detected by Pingoru
Oct 06, 2026, 10:53 AM UTC

Update timeline

  1. investigating Oct 06, 2026, 10:53 AM UTC

    We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) West Europe. We are working on it. We apologize for any inconvenience this may cause.

  2. monitoring Oct 06, 2026, 12:22 PM UTC

    We have applied a mitigation and are currently monitoring the results.

  3. monitoring Oct 06, 2026, 01:00 PM UTC

    A fix has been deployed. The service functionality has been restored. We are monitoring the situation.

  4. resolved Oct 06, 2026, 01:41 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.