Inconsistent camera state reported in Security Center SaaS - EastUS region

Update timeline

1. investigating Apr 01, 2026, 02:02 PM UTC

   We are currently investigating an incident that is only impacting the device state in Security Center SaaS (live and recording functionalities are not impacted). We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

2. identified Apr 01, 2026, 02:42 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Apr 01, 2026, 03:07 PM UTC

   The current issue has been resolved. We are closely monitoring the situation.

4. monitoring Apr 01, 2026, 03:07 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Apr 01, 2026, 04:36 PM UTC

   We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.