Genetec incident

SC SaaS Communications – Potential service issue in East US 2

Minor Resolved View vendor source →

Genetec experienced a minor incident on April 9, 2026 affecting Communications, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 12:53 AM UTC
Resolved
Apr 09, 2026, 01:30 AM UTC
Duration
37m
Detected by Pingoru
Apr 09, 2026, 12:53 AM UTC

Affected components

Communications

Update timeline

  1. investigating Apr 09, 2026, 12:53 AM UTC

    We’re investigating reports of a potential issue affecting SC SaaS Communications Functionality in East US 2. We are working on it. We apologize for any inconvenience this may cause.

  2. resolved Apr 09, 2026, 01:30 AM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.