Genetec incident

AutoVu Cloudrunner Service Degradation – Email Issue

Minor Resolved View vendor source →

Genetec experienced a minor incident on April 14, 2026 affecting US Government (https://portal.autovu.cloud) and Australia (https://au.cloudrunner.tech) and 1 more component, lasting 5h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 03:45 PM UTC
Resolved
Apr 14, 2026, 09:22 PM UTC
Duration
5h 36m
Detected by Pingoru
Apr 14, 2026, 03:45 PM UTC

Affected components

US Government (https://portal.autovu.cloud)Australia (https://au.cloudrunner.tech)Canada (https://ca.cloudrunner.tech)

Update timeline

  1. investigating Apr 14, 2026, 03:45 PM UTC

    An issue affecting the ability to send notification emails from Cloudrunner has been identified. If you've noticed any issues, rest assured, we are actively investigating this with our email provider and will provide an update within an hour. In the meantime you can still receive notifications via SMS and the mobile app. You can install the mobile app from: App Store: https://apps.apple.com/us/app/genetec-cloudrunner/id6745527482 Google Play Store: https://play.google.com/store/apps/details?id=com.genetec.cloudrunner.insights&hl=en For more information on the mobile app, see: https://www.genetec.com/product-releases/cloudrunner-mobile-app

  2. investigating Apr 14, 2026, 07:15 PM UTC

    We are still actively investigating this issue with our email provider and will continue to provide updates as we learn more.

  3. resolved Apr 14, 2026, 09:22 PM UTC

    The issue affecting email notifications from Cloudrunner has been resolved. Emails are now being sent as expected. Thank you for your patience. We apologize for any inconvenience this may have caused.