Genetec incident

Activation of systems through subscriptions.genetec.com is degraded

Minor Resolved

Genetec experienced a minor incident on August 17, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 08:20 PM UTC
Resolved
Aug 17, 2026, 08:20 PM UTC
Duration
—
Detected by Pingoru
Aug 17, 2026, 08:20 PM UTC

Update timeline

  1. resolved Aug 17, 2026, 09:16 PM UTC

    We've identified and resolved a problem where some integrators may have experienced issues when attempting to activate systems for their end users through the System Management Portal (subscriptions.genetec.com). This affected integrators who attempted to use unique activation links. Integrators who are standard members of an organization in the System Management Portal were not affected.