Genetec incident

Potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation

Minor Resolved

Genetec experienced a minor incident on August 14, 2026, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2026, 06:23 AM UTC
Resolved
Aug 14, 2026, 06:43 AM UTC
Duration
19m
Detected by Pingoru
Aug 14, 2026, 06:23 AM UTC

Update timeline

  1. investigating Aug 14, 2026, 06:23 AM UTC

    We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Investigation](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z81ENYDY64GZC6T462) . We are working on it. We apologize for any inconvenience this may cause.

  2. monitoring Aug 14, 2026, 06:40 AM UTC

    We have applied a mitigation and are currently monitoring the results.

  3. resolved Aug 14, 2026, 06:43 AM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.