Genetec incident

Issue affecting West Europe camera metadata in SC SaaS investigation

Minor Resolved

Genetec experienced a minor incident on June 15, 2026, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2026, 10:51 PM UTC
Resolved
Jun 16, 2026, 12:08 AM UTC
Duration
1h 17m
Detected by Pingoru
Jun 15, 2026, 10:51 PM UTC

Update timeline

  1. investigating Jun 15, 2026, 10:51 PM UTC

    We’re investigating reports of a potential issue affecting West Europe. We are working on it. We apologize for any inconvenience this may cause.

  2. resolved Jun 16, 2026, 12:08 AM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.