Genetec incident

Genetec Security Center SaaS - Axis Direct-to-cloud - Enrollment Functionality Degradation in Australia

Minor Resolved View vendor source →
Started
Apr 27, 2026, 10:44 PM UTC
Resolved
Apr 28, 2026, 12:20 AM UTC
Duration
1h 36m
Detected by Pingoru
Apr 27, 2026, 10:44 PM UTC

Affected components

Device management (enrollment and device configuration)

Update timeline

  1. investigating Apr 27, 2026, 10:44 PM UTC

    An issue affecting a enrollment of Axis direct-to-cloud camera has been identified. We are actively investigating the issue and will provide update within an hour.

  2. identified Apr 27, 2026, 11:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 27, 2026, 11:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 28, 2026, 12:20 AM UTC

    This incident has been resolved.

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