Genetec experienced a major incident on July 10, 2026 affecting Web, desktop, and Mobile applications and Device management (enrollment and device configuration) and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2026, 05:10 PM UTC
We are currently investigating an incident that is impacting the SC SaaS Configuration. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
- identified Jul 10, 2026, 05:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 10, 2026, 06:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2026, 06:13 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.