Genetec incident

Genetec Clearance functionality degradation incident

Minor Ongoing View vendor source →

Genetec is currently experiencing a minor incident affecting Europe, which began 1h ago. The vendor's full update timeline is below.

Started
May 26, 2026, 03:40 PM UTC
Resolved
Ongoing
Duration
● 1h 14m
Detected by Pingoru
May 26, 2026, 03:40 PM UTC

Affected components

Europe

Update timeline

  1. identified May 26, 2026, 03:40 PM UTC

    An issue has been identified to affect the Device Registry of Clearance in specific Europ. We are actively monitoring the issue and will provide update within an hour.

  2. identified May 26, 2026, 03:58 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 26, 2026, 04:49 PM UTC

    We are continuing to work on a fix for this issue.