Genetec incident

Genetec Clearance functionality degradation incident

Minor Resolved View vendor source →

Genetec experienced a minor incident on May 26, 2026 affecting Europe, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 03:40 PM UTC
Resolved
May 26, 2026, 05:27 PM UTC
Duration
1h 47m
Detected by Pingoru
May 26, 2026, 03:40 PM UTC

Affected components

Europe

Update timeline

  1. identified May 26, 2026, 03:40 PM UTC

    An issue has been identified to affect the Device Registry of Clearance in specific Europ. We are actively monitoring the issue and will provide update within an hour.

  2. identified May 26, 2026, 03:58 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 26, 2026, 04:49 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved May 26, 2026, 05:27 PM UTC

    We could confirm this increase was sporadic and normal services are now back to normal.