Genetec incident

SC SaaS Intelligent Search – Potential service issue in East US 2

Minor Resolved View vendor source →

Genetec experienced a minor incident on May 20, 2026 affecting Investigation, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 01:38 PM UTC
Resolved
May 20, 2026, 02:51 PM UTC
Duration
1h 13m
Detected by Pingoru
May 20, 2026, 01:38 PM UTC

Affected components

Investigation

Update timeline

  1. investigating May 20, 2026, 01:38 PM UTC

    We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in East US 2. We are working on it. We apologize for any inconvenience this may cause.

  2. resolved May 20, 2026, 02:51 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.