Genetec incident

Investigating an incident impacting Cloud Storage product

Genetec experienced a critical incident on May 11, 2026 affecting Cloud Storage, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started: May 11, 2026, 02:28 PM UTC
Resolved: May 11, 2026, 03:33 PM UTC
Duration: 1h 5m
Detected by Pingoru: May 11, 2026, 02:28 PM UTC

Affected components

Cloud Storage

Update timeline

investigating May 11, 2026, 03:32 PM UTC

We are currently investigating an incident that is impacting Cloud Storage. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
resolved May 11, 2026, 03:33 PM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.